Support

Open the app and choose one of the ways to continue shown on the start screen, such as Continue with email. With email, you choose a password of at least 8 characters with both letters and numbers, then enter the verification code we email you.

The app also asks you to agree to the Terms of Use and read the Privacy Policy, and to complete a short setup: your name and an optional photo, then your main currency.

The start screen shows the methods available now, which may include email, phone number, Apple and Google. Always sign in the way you created your account so you keep one vault — signing in another way may create a new account.

A unique code created for your account automatically, found in Account. Others use it to invite you to a family or share assets with you; it doesn't reveal your email address or phone number.

On the email sign-in screen, choose Forgot password? and enter your account's email address. If the account exists, we'll send it a code so you can choose a new password.

Check your spam or junk folder, and make sure your email address or number is spelled correctly. You can choose Resend code when the countdown on the screen ends. A code is valid for one hour and works once.

Turn on App lock in Account › Privacy & security, so Face ID, your fingerprint or a PIN is required when you open the app.

Tap Add in the bottom bar, then choose what suits you, such as Add an asset, Take a photo, Scan an invoice, Scan a barcode or Add a document.

Archiving hides the asset from your vault and keeps all its details; you'll find it in Archived assets and can restore it at any time. Deleting is permanent and cannot be undone.

Yes — any asset can contain others, up to 8 levels deep, for example: House › Room › Cabinet › Watch.

Up to 10 photos per asset, resized on your phone with location data removed before upload. Documents can be a PDF or an image (JPEG or PNG), up to 20 MB per file; you'll find them in the Documents tab.

No. The values you record are for organizing your records, and a market estimate, where available, is an indicative comparison with published asking prices. See the Terms of Use.

In Account › Families & sharing, create a family, then choose Add a member, enter the person's خزنتي ID, and set the relationship and role. No one joins until they accept, and invitations expire after 14 days.

No, not unless you share them. Joining a family shares nothing of yours; you choose what to share.

Open the asset and choose Sharing, then share it with a family or with a person through their خزنتي ID. Choose what's allowed — such as Can see values, Can see documents or Can edit — whether the sharing includes what's inside the asset, and when access ends.

From the asset's Sharing screen, you can change any share or choose Stop sharing. To leave a family, open Family settings and choose Leave family. A family's owner can delete it from the same screen; no one's assets are deleted.

In Vault, choose Shared with me, or open the Shared with you card on Home.

Two optional features powered by artificial intelligence through OpenAI: smart reading suggests the details of a document or product you choose, and market search compares your asset with similar listings published online. Neither works without your permission, you review the result before saving it, and they may not be available in your version or plan.

For smart reading, only the file or photos you choose. For market search, general specifications of the asset — such as a car's make, model and year, or a property's city, district and area. Your name, contact details and the rest of your vault are never sent. Details are in the Privacy Policy.

In Account › Privacy & security, choose Smart reading or AI market search permission and withdraw it. The details and estimates you saved stay in your vault.

Account › Privacy & security › Download my data gives you one file with your account, your assets and their records. Photos and document files are saved from the app itself. The file holds your private details, so keep it somewhere safe.

You can edit most of your data yourself in the app. For anything else, write to support@sapiera.sa from the address you use in the app, and we'll respond within 30 days. Your rights are set out in the Privacy Policy.

No. We don't sell your personal data or use it for advertising.

The app may show the plans and launch prices for preview, but purchases aren't open yet and nothing is charged. When they open, payment and cancellation happen through the App Store or Google Play.

No. Subscriptions are managed in the store — cancel it there to stop future payments.

In the app: Account › Delete account, review what will be deleted, then tap Delete my account. Your account is deleted at once, on every device. Deletion is permanent and cannot be undone.

If you can't use the app, follow the steps on the Delete account & data page.

Open the app and repeat the steps — deletion continues where it stopped. If the problem persists, write to support@sapiera.sa.

No. Your account and data remain until you delete the account.

Write to support@sapiera.sa describing what happened and your device. Don't send your password or sign-in codes.