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The خزنتي app

Delete account & data

You can delete your خزنتي account and everything in it at any time, in the app or without it. Deletion is permanent and cannot be undone.

Last updated:

In the app

  1. Open خزنتي and sign in.
  2. Go to Account › Delete account.
  3. Review what will be deleted, tap Delete my account, confirm it's you with Face ID, your fingerprint or your passcode if your device asks, then tap Delete.

Your account is deleted at once, on every device.

Without the app

Write to us from the email address you use with خزنتي, so we can confirm the account is yours. If you sign in with a phone number, or with Apple and chose to hide your email, tell us how you sign in.

Request account deletion (opens your email app)

Or write to us directly at support@sapiera.sa

Never send us your password, sign-in codes, ID photos or any documents — we will never ask for them.

How we handle an emailed request

  1. We confirm it's you

    We reply to your account's email address to confirm the request before deleting anything. If the request can't be tied to your account, we help you sign in so you can delete it yourself in the app.

  2. We delete it exactly as the app does

    We delete the account with the same steps the app uses, and check that no record or file linked to it remains. We respond within 30 days of receiving your request.

  3. We tell you when it's done

    We email you to confirm the deletion is complete, and remind you to cancel any store subscription.

What is deleted

  • Your vault: assets, including archived ones, with their photos, documents and values; warranties and insurance; maintenance plans, service records and readings; health notes; places; return windows; and incident records.
  • Sharing: what you shared with others, and what others shared with you.
  • Your account: your profile, خزنتي ID and ways of signing in. If you used Sign in with Apple, the app's access to your Apple Account is revoked.
  • Your settings: smart-feature permissions and results, usage statistics and their permission, the record of your acceptance of the terms, your preferences and reminder choices.

Families

  • Families you own pass to their longest-standing manager, or to the longest-standing member if there is no manager; the members keep the family and what they shared. A family closes only if no one else is in it.
  • You leave the families you joined; their members' assets stay with them, unchanged.
  • Records you added to assets others shared with you, such as a service record or a meter reading, stay with the asset's owner, without your name.

What may be kept

  • Usage records and store purchase records the service needs, kept without anything that identifies you and without any content from your vault.
  • Assets you transferred to others by QR code are theirs, so they stay with them, with everything recorded about them.
  • What the law requires us to keep, and our correspondence with you about the request, only for as long as needed.
  • Deleted information can remain in our cloud infrastructure provider's backups until those backups expire.
  • Copies you exported or shared outside the app yourself — such as a Proof Pack or a “Download my data” file — are not affected.

The Privacy Policy sets out retention in detail.

Subscriptions

Deleting your account doesn't cancel a subscription billed by the App Store or Google Play. Cancel it there to stop future payments.

Before you delete

If you want to keep a copy of your data, download it first in Account › Privacy & security › Download my data, and save the photos and documents you need from the app — nothing can be recovered after deletion.

Deleting is not signing out

Signing out, or removing the app from your device, doesn't delete your account or your data. To delete them, use one of the two ways above.

Deleting specific data

To delete some of your data and keep your account, you can delete specific assets, photos or documents directly in the app, stop sharing, leave a family, or withdraw smart-feature permissions in Account › Privacy & security. For anything else, write to support@sapiera.sa.

Questions about deletion

For any question about deleting your account or data, write to support@sapiera.sa.

Company details

Registered name
SAPIERA Company — Limited liability company, Saudi Arabia
Unified national number:
7055093327
Email:
support@sapiera.sa